FSA reveals financial complaints
Between 2006 and 2008, more than one in two complaints were about these products as customers tried to reclaim unauthorised overdraft charges, according to the Financial Services Authority (FSA).
Complaints about controversial payment protection insurance, which cover debt repayments if the holder is unable to work due to an accident or illness or if they lose their job, led to complaints about general insurance products more than doubling during the period.
There was a huge 122% rise in complaints about banking and loans between the second half of 2006 and the first half of 2007, while complaints about overcharging increased by 259%.
It is the first time the FSA has published figures about the number of complaints the financial services industry receives.
Dan Waters, the FSA's director of retail policy and conduct risk, said: "Transparency is an important regulatory tool. Publishing this information will mean that consumers and firms can now see how many complaints the industry receives and how it deals with them."